Refund policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

(Please not all sale items on offer are non returnable and non refundable.)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

If you'd like to return your order please post or bring to the below address.
Once received and checked we will process your refund and the money will be sent back into the account you used to pay for your order.

ALL RETURNS CAN BE BROUGHT INTO OUR STORE (Address Below) OR MUST BE POSTED TO: 

Lovely Libby's

2 Eastwood Rd,

Rayleigh

SS6 7JD

PLEASE RETAIN PROOF OF POSTAGE

All returns must be made via post or dropped into the shop - Lovely Libby’s, 2 Eastwood Rd, Rayleigh SS6 7JD.

If you have any questions please let us know at: info@lovelylibbys.co.uk.
Thanks for shopping with Lovely Libby's & Olive Branch Gifts

You can always contact us for any return question 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, any sale items, also perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards or sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.